Collection (Wednesday and Friday, 9:30AM - 4PM only)
If you wish to order your goods and then pick them up from our Unit in East Dulwich, please e-mail your order to firstname.lastname@example.org, specifying the date and time for pick up and we will get back to you.
We send out our online orders via APC overnight and Hermes every Tuesday and Wednesday, carefully packed, to arrive by Thursday between 8AM and 8PM, to the address of your choice.
Please place your order by Monday to ensure your package arrives by Thursday that week.
It is necessary that someone is at the stated delivery address to receive the parcel. We will not leave parcels with neighbours or friends unless otherwise stated, as most of our goods are perishable and delicate.
At the checkout there is a box for notes - please use it to leave your alternative delivery address or some information if your address is hard to find. If you are unable to receive your parcel at a home address, delivery to work addresses is also possible. Please also include daytime, evening, or mobile numbers where you can, so we can ensure your delivery reaches you.
Please leave an email address and contact number with your order. You will receive a tracking email from the courier when your order goes out for delivery.
If your order is delayed, please let us know as soon as you are aware of the issue. We will be happy to follow up directly with the courier on your behalf. Bear in mind that if you live in a remote rural area, or in the Scottish Highlands, delivery may take 2 days from dispatch.
If you are sending a gift to an address you are not familiar with it is worth checking with the receiver first.
If you'd like to receive your order at a specific day, it is important that you specify which date you require the package so it will be delivered as expected.
We will send your goods in one of our cardboard boxes, insulated with bubble wrap and cut shredded paper. When the weather is warm, we will also include ice packs, which will melt in transit to help ensure all products stays cool for as long as possible. We do not deliver in refrigerated vans.
We don’t accept returns of perishable goods. The only products in our online shop which we can accept returns of are in the pasta, bread and olive oil sections. In the unlikely event that there is a quality concern around your order we would ask you to include some photos to help us better understand the issue as soon as possible.
Delivery charges in UK
Local pickup – Free
Next day standard delivery:
£6.95 for orders £35 and below
£5.95 for orders between £36 and £70
There is free delivery for orders over £70
Contact us for a quote for deliveries to the Scottish Highlands, Northern Ireland, off-shore UK postcodes and the Channel Islands.